Legal

Privacy Policy

Last updated: March 2026

Introduction

Crystal Bay Samui ("we", "us", "our") operates crystalbaysamui.com. This policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

Information We Collect

Information you provide: name, email address, and phone number when making a reservation or sending us an inquiry.

Booking information: travel dates, room preferences, guest count, and any special requests you share with us.

Payment information: processed securely through our booking partner Cloudbeds. We do not store your credit card details on our servers.

Website usage data: pages visited, time spent on site, and browser type, collected through Google Analytics.

Cookies and similar technologies: small files stored on your device to help our website function properly and understand how visitors use it.

How We Use Your Information

Process and manage your reservation
Communicate about your booking, including confirmations, updates, and pre arrival information
Respond to your inquiries via email, phone, or WhatsApp
Send promotional offers and newsletters, only with your consent. You can unsubscribe anytime
Improve our website and services
Comply with legal obligations

Information Sharing

We share your information only with trusted partners who help us operate our business.

Cloudbeds for booking engine and property management
Google Analytics for website analytics
MailerLite for email marketing, only if you subscribe
Facebook and Meta for advertising pixels with anonymized data

We never sell your personal information to third parties.

Cookies

Essential cookies are required for the website to function properly.

Analytics cookies from Google Analytics help us understand how visitors use our site.

Marketing cookies from Facebook Pixel allow us to show relevant advertising.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

Booking data is retained for 3 years for business and legal purposes.

Marketing data is retained until you unsubscribe.

Website analytics data is retained per Google Analytics default settings.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent for marketing communications
Lodge a complaint with relevant data protection authorities

Security

We use industry standard security measures to protect your personal information.

Booking transactions are processed through secure, encrypted connections via Cloudbeds.

We regularly review our security practices to ensure your data is protected.

Contact

Crystal Bay Samui

Email: cb@crystalbaysamui.com

Phone: +66 932321718

205 Moo 4, Had Thongtakian, Lamai, Amphoe Ko Samui, 84310, Thailand